Expand the 'Windows Accessories' folder by clicking on the folder, within the folder should be the 'Quick Assist' app, select this to open the app. Scroll down the list of applications until you find Windows Accessories, this should be in alphabetical order.ģ. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.Ģ. From the Windows taskbar, select the 'search' function.Ģ. Method 3 - IT Support Hub ( University devices only )ġ. Note : Only share remote access to a University of Derby IT Services member of staff Double-click or tap it, and it will open the Windows Remote Assistance app immediately.This guide outlines the steps required to access the Quick Assist remote assistance tool to allow a member of IT Services to remotely connect to your Windows 10 device. Give the shortcut a name, and click Finish.Ī new shortcut appears on your desktop.Type “ %windir%\system32\msra.exe” into the location box, and click Next.Right-click an empty area on your desktop, and select New -> Shortcut from the context menu.If you need to provide remote technical support to your customers frequently, it’s a good idea to create a desktop shortcut to start Windows Remote Assistance. Method 4: Create a Desktop Shortcut to Start Windows Remote Assistance Type “ remote” into the Search box in the upper right corner of the window, and then click the link labelled “ Invite someone to connect to your PC and help you, or offer to help someone else“. Method 3: Open Windows Remote Assistance from Control Panel Click the option “ Invite someone to connect to your PC and help you, or offer to help someone” to launch Windows Remote Assistance. The search box will show up and deliver the results. Just click the Start button and directly type “ remote assistance“. Method 2: Open Windows Remote Assistance via Search This should open up Windows Remote Assistance in no time. Press the Windows key and the R key at the same time to open the Run command box, type in msra and hit Enter.
Method 1: Open Windows Remote Assistance from Run Command This tutorial will show you different ways to open Remote Assistance in Windows 10 / 8 / 7. It’s something similar to TeamViewer or UltraVNC. Windows Remote Assistance allows someone (or helper) you trust to take over your PC and provide remote technical support.
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